Responsible to: Ticketing Operations Manager
Hours of Work/Status: Full-time Permanent; 35 hours/per week, overtime as required, flexible scheduling (must be availability for weekday, evening and weekend shifts)
Pay band Classification: A
Reporting to the Ticketing Operations Manager, the Ticketing Supervisor is responsible for the supervision of Ticketing Agents and maintaining a high level of customer service. Although they report to the Ticketing Operations Manager, their day-to-day work is supervised by the Assistant Ticketing Operations Manager. They also provide front line services to the public.
Duties and Responsibilities:
- Supervise the day-to-day work of Ticketing Agents;
- Follow prescribed procedures for opening and closing the box office, including but not limited to: preparing cash floats for ticket agents and supervisors, and reconciling end of day reports and end of day deposits;
- Deliver accurate sales and distribution of tickets;
- Handle incoming calls and inquiries effectively and efficiently including troubleshooting for Internet customers;
- Provide prompt and courteous service in a professional manner, demonstrating a high degree of approachability;
- Provide thorough and effective training of Ticketing Agents on Box Office systems, procedures and customer service delivery;
- Provide feedback to the Assistant Ticketing Operations Manager and the Ticketing Operations Manager on the quality of work provided by the Ticketing Agents;
- Maintain awareness of performances, services, promotions and events;
- Maintain a working knowledge of ticketing software and upgrades;
- Follow all internal control procedures for handling cash / credit for auditable ticket distribution and accountability;
- Communicate effectively with Front of House staff regarding box office/ticketing matters related to each performance;
- Communicate effectively with the Assistant Ticketing Operations Manager and the Ticketing Operations Manager;
- Other duties as may be prescribed by the Ticketing Operations Manager.
Apply with resume by email to wendy@theplayhouse.ca
Application deadline: August 6, 2021
Salary: $27,852.00-$37,947.00 per year